1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you", "Clinic", or "Practice"), and Waiting Room Arcade Ltd. ("we," "us", or "our"), concerning your access to and use of our distraction therapy hardware suites and accompanying SaaS platform.

2. Hardware Setup & Logistics

WRG Clinical Terminals (including tablet PCs, secure casing, and automated charging racks) are provided on an upfront one-time Setup Fee basis.

• Delivery: We attempt to fulfilled orders within standard logistical timeframes. Custom Enterprise bulk setups may require individual scheduling.
• Title of Hardware: Physical ownership of the tablets and arcade rack transfers to the Clinic upon full payment of the Setup Fee and successful delivery.
• Maintenance: The physical condition of the hardware becomes the liability of the Clinic post-delivery, though we provide troubleshooting and replacement hardware assistance subject to separate warranty terms.

3. Software Subscriptions

The Waiting Room Arcade Platform and offline updates are provided strictly as a Software as a Service (SaaS) monthly subscription. If subscription payments lapse, offline arcade modules will eventually lock out to prevent outdated, un-secured gameplay environments until billing is resumed.

4. Acceptable Clinical Use

Our ecosystem is provided for patient distraction, education, and entertainment. It is strictly prohibited to attempt to breach the controlled network locks, sideload unapproved third-party games, or utilise the devices outside of their intended operatory or waiting room commercial usage.

5. Limitation of Liability

To the maximum extent permitted by law, Waiting Room Arcade Ltd. shall not be liable for any indirect, consequential, or incidental damages arising out of your deployment of the hardware ecosystem into your clinical setting, including but not limited to physical damage inflicted upon the devices by patients or disruptions to clinical workflow.

6. Contact & Support

For service outages, billing inquiries, or hardware warranty requests, please contact our dedicated clinic support team at hello@waitingroomarcade.com.